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WORKING IN CALL CENTRES & CUSTOMER SERVICE

Working as a Customer Service Representative

Customer service representatives interact with customers to handle complaints, provide information about an organization's products and services as well as answering questions and queries from the general public. They interact many times a day with existing customers and effectively are on hand to care for any need.

These services are typically offered over the phone and often within a call centre, but customer service representatives can also interact directly with customers via email, ...


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