If you are unprepared, this can be a question that really throws people off in an interview. However with a little bit of preparation, this question should transform into an excellent opportunity to showcase your personality and stand out from the rest!
Full Time
Weekend Shifts
Benefits
Paid Time Off
Education & Experience Requirements
Professional Certificate
2+ years of experience preferred
Job Description
TITLE Boxing Club NoVA (Springfield and Falls Church, VA) offers explosive boxing and kickboxing group workouts to women and men across the US in our dynamic, modern franchise locations. Our people have heart. Every owner, trainer, general manager, sales and marketing person is here to connect with our members through the workout and stand alongside them in their life’s journey.
Description:
The General Manager (GM) ensures that all Sales, Fitness and Operations functions within the club provide the best member experience, team member environment, and contribute to the clubs financial success. The GM recruits, hires, trains and develops a diverse, high performance team and provides leadership and direction to ensure the team achieves goals in a way that reflects the company values. This position is responsible for communicating and upholding company policies, standards and delivering on our commitment to a clean, friendly and well maintained club.
Essential Duties & Responsibilities:
Staffing and Development
Maintain a fully engaged and high performing team that aligns with company values and goals
Recruit, interview & hire department managers, and ensure proper levels of TM staffing in their club
Train, coach, and conduct planning sessions and performance reviews. Recognize strong performance and discipline when necessary
Conduct sufficient club meetings to review performance and offer direction, motivation and guidance toward achieving individual and company goals
Implement, supervise and direct regular training to ensure all club employees are trained in Operations, Fitness or Sales SOPs, and other company policies
Instill a sense of common responsibility and teamwork across club functions to maintain positive member and team member experience. Ensure that all department heads and assistant department heads are cross-trained on the fundamental aspects of each others positions
Create and conduct team building activities including participation in recognition programs
Management of Sales and Fitness
Ensure the success of the sales and fitness teams by providing oversight and training of membership and fitness in order to attain sales goals
Ensure a high percentage of membership enrollments through management of sales team, execution of club sales strategies, conduct trainings and personal selling as needed
Collaborate with Corporate Group Sales team to drive sales through outside lead generation and weekly onsite events
Drive results through Fitness by analyzing performance, management of the fitness teams, and execution of fitness strategies
Club Operations/Management
Establish a fun, safe, healthy, and community-focused club culture that delivers high member satisfaction and achieves maximum profitability
Ensure the execution of TITLE Boxing Club Member Operations standards among all club employees
Resolve elevated club member concerns; conduct on-the-spot lessons learned to prevent them from reoccurring
Monitor club appearance and ensure that problems are resolved quickly at all times and deliver a clean, friendly and well maintained environment
Oversee Time & Labor protocol to company standards
Ensure company and divisional SOPs, programs and promotions are efficiently executed
Prepare reports and communications regarding club operations as needed
Provide direction to team on critical safety and security priorities.
Qualifications:
2-3 years of progressive management experience supervising 3-10 employees
3-5 years of broad retail/hospitality/operations industry experience
Experience managing P&L and trend reports, or demonstrated math analytical/ratio skills
Experience supervising, directing and coaching teams
Leadership skills
Certifications / Educational Requirements:
High School Diploma or GED
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required
Physical Requirements:
Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members and the public
Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
Ability to communicate telephonically with members
Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system
Work Environment:
While performing the duties of this job, regularly exposed to moving mechanical parts
The noise level in the environment is occasionally loud
Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, and weekends and holidays may be required
Perks:
Fun environment
Managerial Bonus
Paid Time Off
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
TITLE Boxing Club