Systems Support Engineer
About The Job
We are seeking smart and friendly computer support professional to join the team. You will be a go-to for all things technical, providing on-site support and designing and implementing solutions for our client. You will be involved with operating system development, implementing security solutions, managing print servers, video conferencing, and mobile device support. You will also be involved in the technical planning and execution of projects in the company.
Summary Of Essential Job Functions
- Coordinate with account managers and client point-of-contacts to facilitate support coverage when necessary
- Escalate incidents and problems to senior engineers and account managers as appropriate
- Maintain accurate client IT documentation including asset and system inventories
- Provide as-needed onsite and remote support
- Work with account and engineering team to onboard clients and start client support
- Installation and support of the following hardware:
- Windows and Apple desktops and laptops
- Multi-function and personal printers
- Mobile devices
- Video-conferencing systems and audio-visual equipment
- Desk phones
- Installation and support of the following software:
- Microsoft Windows and Apple operating systems
- Microsoft Office Suite
- End-point cybersecurity software, including application approval, web proxy and antivirus systems
- Remote access software, including VPN and Remote Desktop
- Other business applications, as needed
- Management of cloud services including:
- File collaboration
- Identity and access management
- Email services, including Office 365, message filtering and archiving
- Audio-visual conferencing
- Messaging
- Enterprise mobility management
- Onboarding and offboarding of users including:
- Account provisioning and deprovisioning
- User orientation and basic training
- Equipment setup
- Video-conferencing meeting support including set-up and troubleshooting
- Administrative functions related to support and project activities
- Preparation and communication of status, issues and opportunities to management
- Basic wired and wireless network, security and server-related maintenance, troubleshooting and administration
- Operating system deployment and patching
- Support of data backup activities, configuration and maintenance
- Documentation including inventory, product usage and user instructions
Requirements
- 2-5 years of experience performing onsite and remote desktop support in a Windows and Apple environment
- Expert knowledge of PC and Apple computers, peripherals and mobile hardware
- Expertise with Microsoft Office Suite
- Expertise in cloud-based email, file and communication services
- Experience with Remote Monitoring and Management tools
- Familiarity with ticketing systems and support workflow
- Understanding of key networking concepts including TCP/IP, DHCP and DNS
- Strong oral and written communication skills
- Excellent customer service and strong organizational skills required
- Ability to effectively work in a team environment to accomplish assigned tasks
- Highly motivated and able to adapt to a changing environment while learning new skills
- Bachelors degree from an accredited four-year university or equivalent experience is a plus
