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Education & Experience Requirements
Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.
At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.
Position Summary, Job Requirements & Responsibilities:
What We’re Looking For:
If you are enthusiastic about working in the space industry, then you will be excited about the Satellite System Operator III opening with Iridium on our Space and Ground Services team. As a Satellite System Operator III, you’ll work to monitor and control the Iridium satellite constellation and ground system at the Iridium Satellite Network Operations Center (SNOC). You will work 12-hour shifts with a team in a 24-hour, multi-satellite operations environment. You will thrive in this role if you have a desire to learn and execute new technical skills and are highly motivated and passionate about engineering and satellite communications.
What You’ll Do:
Each Satellite Systems Operator III will be trained in and expected to participate in at least 2 of the roles on the real time operations team which are described below. The specific roles will be determined based on the needs of the team at the time of hiring. All operators must complete Iridium Operator Certification within the required time frame as a condition of continued employment. The certification process is a combination of in-house classroom training and on-the-job training (OJT), completed with a combination of pre-defined knowledge and performance objectives.
Satellite Flight Controller, Ground System Operator, and/or Hosted Payload Operator
Perform real-time monitoring and/or commanding of the Iridium Satellite constellation and/or Aireon Hosted Payload
Work independently to execute all satellite and/or Aireon Hosted Payload commanding and performing telemetry verification of satellite and/or Aireon Hosted Payload commanding activities
Perform real-time satellite state of health evaluation, trending, and analysis for first level satellite sub-system engineering troubleshooting and resolving issues
Conduct real-time satellite anomaly investigation and resolution and follow established Fault Escalation policies and procedures
Make recommendations for and support process improvement initiatives by properly documenting all satellite and/or Hosted Payload events through the anomaly and issue reporting process
Work independently on detection and recovery of issues within the Iridium and/or Hosted Payload ground system applications; monitoring and initial troubleshooting of Iridium remote teleport antennas; monitoring and initial troubleshooting of the Iridium Wide Area Network (WAN), and escalate issues to Tier 2 support as appropriate
Create accurate, timely, and descriptive event logging for all ground system outages or system events, and/or Hosted Payload
Experience & Education Requirements / EEO:
What You’ll Need to Succeed:
Bachelor’s degree in Engineering, Computer Science, or related field OR equivalent relevant experience in a network operations or spacecraft operations environment in lieu of degree
5+ years of related engineering experience
Strong communication skills, with the ability to confidently present products, deliverables, analyses, and/or issues
Possess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions
Be comfortable managing upward, including being a proactive communicator and asking for help when needed
Have confidence and be able to establish valuable relationships with others
Must be able to prioritize key tasks and have a strong sense of ownership over your work
Be active in seeking out ways to continuously improve yourself and gain new knowledge
Things That Would be Great if You Brought to the Table:
Proficiency in the LINUX operating system, as well as standard PC usage and applications
Familiarity with software development and programming skills
We’ll also need you to:
Have US Citizenship
Work a 12-hour shift
This position works in the company office. The position is largely sedentary with the majority of the position sitting in a chair and working with a computer. The role uses basic office equipment including a phone, video, computer, keyboard, mouse and printer. For meetings in-person, this position will need to be able stand, walk within the office and climb stairs on occasion.
Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.