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Education & Experience Requirements
Customer Service Representative/Inside Sales 3
Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales Representative position for our branch operations group, located at our GAITHERSBURG ,MD branch.
The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. The CSR is responsible for meeting established sales quotas, acquiring new customers, growing sales with current customers and increasing customer satisfaction.
The CSR/Inside Sales Representative partners with region Territory Sales Managers to help drive territory coverage and maintain positive dealer relationships. Work as part of a team to notify Dealers of upcoming training, literature availability and ensuring they are happy with the products and services. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at and submit your resume.
Why work with us?
Benefits are effective on day one for all full-time direct hires
Training programs are available to help guide team members and develop new skills
Growth Opportunities - there is immense opportunities to grow your career
You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer and Customer communication of new product launches, services, supplies, prices and new products sales and or discounts
Provide excellent customer service via walk-ins, phone calls and e-mails, includes product/order information, sales, warranties, shipping and returns. Notify customers about available services, supplies, prices and new products
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered. Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
Recommend alternate products based on cost, availability or specifications as needed
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution and vendors regarding shipments
Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the show room stock as needed
Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments
Periodically reach out to customers to determine satisfaction with the organization, products and services
Maintain records and prepare reports on sales activities
Expand knowledge of HVAC products and keep current with latest trends and competitors
Understand and follow work instructions, operating procedures and company policies.
May travel to customer location to follow-up, make presentations or perform demonstrations.
Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift.
Participate in additional projects to support ongoing business needs.
Knowledge & Skills:
Knowledge of HVAC equipment / products is preferred
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
Effective and high quality Customer Service/Relationship management skills via walk-ins, phone, & email; develop rapport and establish positive relationships
Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
Professionalism – patience, poise and tact and ability to deal with high volume customer traffic
Effective verbal and written communication skills and listening skills – must be able to explain fairly technical parts information clearly and effectively and timely communicate with customers and accurately process orders
Effective organizational skills and time management skills including ability to prioritize and multi-task
High level of attention to detail and accuracy
Ability to establish positive working relationships with internal and external customers and employees
Ability to use good judgement and strong work ethics and integrity on the job
Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner
Ability to understand and follow procedures, work instructions and company policies
1 – 3 years of progressive sales and customer service experience
HVAC experience a plus
3 – 6 years of progressive sales and customer service experience
3 plus years in the HVAC industry
6 plus years of progressive sales and customer service experience
5 plus years in the HVAC industry
High School diploma or GED equivalent, some college preferred
HVAC training/certification is a plus
Physical Requirements/Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodations
Potential travel on occasion (10 %) to customer sites for product demonstrations and conduct presentations
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.