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Fairfax, VA 22033
“We are innovators who make purpose-built technical apparel, footwear, and gear for lifes most demanding missions.”
5.11 Tactical is the fastest-growing and most well-known brand of tactical apparel, gear and functional products in the world. We are now opening 5.11 retail stores nationwide to complete the total 360-degree experience our customers crave. Our teams work closely with First Responders, Special Forces operators, industrial professionals, tactical and fitness enthusiasts around the globe to design, develop and deliver unique apparel and gear that inspires readiness.
In order to accomplish this mission, we have an exciting opportunity to manage and grow our 5.11 Tactical Retail Store in 13031 Fair Lakes Shopping Center, Fairfax, VA 22033 We are seeking an exceptional, service-minded, retail Store Manager who will be responsible for delivering an exceptional 5.11 brand experience, building and maintaining customer relationships while leading the retail sales team and achieving store sales goals.
Establishes and oversees plans, budgets and variable cost for store; works with comparable sales to last year, sales to budget and future trends to maximize profitability
Accurate recording of sales figures and performs cash operational functions.
DELIVER OVERALL BRAND EXPERIENCE
Directs and models 5.11’s Values, Mission and Service standards providing an elevated customer experience
Works closely with 5.11 Tactical Merchandising team to coordinate merchandising updates, identify opportunities and develop long-term strategies
Leads and delegates merchandise processing, replenishment and recovery of sales floor to brand standards
Ensures team is trained in the appropriate fitting techniques and accurately executing fittings
Ensures all alterations and embellishments are executed according to department specs
Directs and models an efficient and satisfying cash-wrap experience
Ensures housekeeping duties are completed to maintain a neat, clean and professional store experience.
Establishes, monitors and follows up on sales goals, sales plans and sales budgets to optimize profit
Executes reductions, price changes, and transfers
Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags
Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety
Has working knowledge and oversees use of all Company systems in store
BUILD CUSTOMER RELATIONSHIPS
Creates an environment that maintains a 100% focus on the customer
Directs and models selling behaviors to build customer relationships and brand loyalty
Models and supports use of store tools and systems to nurture customer relationships
Develops and guides efforts to establish relationships with local public safety organizations
Directs Uniform Services department to meet service level commitments
Accountable for total store and individual sales goals
Attracts, recruits, hires and trains high-caliber leadership team members and service specialists
Assesses team’s performance and provides feedback using both informal and formal methods
Ensures all team members are working together to create a positive environment and resolves issues
Writes and flexes store labor schedule
Manages store controllable expenses
Protects the assets of the store through implementation of loss prevention practices
To perform the job successfully, an individual should have the following credentials:
Bachelor’s or Associate’s Degree and/or 3-5 years of retail experience – apparel preferred
2+ years of retail store management experience required
Proven ability to provide a superior customer experience and drive customer loyalty
Proven ability to assess talent and manage performance
Proven business acumen with strategic and analytical skills
Ability to effectively communicate with all levels of an organization
Schedule flexibility to include evenings and weekends
Proficiency in Microsoft Office programs (Excel, Word, and Outlook)
While performing the duties of this job, the employee is regularly required to stand, lift, walk, and reach overhead
Must occasionally lift and/or move up to 15 pounds
Ability to use a POS system
At 5.11 we embrace a high energy culture built upon our values of Service, Unity, Impact and Tenacity.
Service – At 5.11, we wear our passion for service on our sleeves:
it is an honor to serve those who serve and people of all walks of life. With humility and great respect for our consumers and our roots, we take pride in our brand and engage with our communities. By championing the needs of our consumer, we fulfill the mission of a lifetime.
Unity – We build together—as one, global 5.11 family. Our individual abilities and diverse perspectives strengthen outcomes. We collaborate, taking a holistic view and listening actively. By communicating with intention, care, and clarity, we empower each other to reach new heights.
Impact – We have big ambitions, and they start and end with our consumer. With them in mind, we innovate for impact—we think big, think creatively and challenge norms. We foster curiosity and iterate, relentlessly pursuing solutions. For ultimate impact, we drive to disrupt for good.
Tenacity – We are tenacious in our pursuits and accountable to each other. This builds trust and the confidence to rise to any challenge. We have the courage to take risks and, no matter the outcome, we flex and adapt, always having each other’s backs. We persist—determined to Always Be Ready.
5.11’s practice is to hire at 18 years of age and older only
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)