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Education & Experience Requirements
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customers shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Performs other duties as assigned
High school diploma or GED required
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 40+ pounds
Typing of 35 WPM
Employer Subsidized Health Insurance
Scheduled Time Off is approved and submitted via phone app
Store closes at 6:30p during the week and 4p on Saturday
Family Owned / Locally Operated
Quarterly Bonus Program
Positive Economic Outlook
Cross training available
Promote from within culture
Structured career path
Structured Training Program
Job Stability - We are an "essential business"
Scheduled 35-40 hours every week
Schedule is published two weeks in advance
Closed on New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.