How we built our job seeker engagement platform and our engagement stats.
This job is no longer accepting applications
Click here to see others you might like
Education & Experience Requirements
The Information Specialist I is responsible for communicating evidence-based science by providing accurate, timely, and meaningful responses to information requests and inquiries. Requests and inquiries may be via phone calls, emails, text, live chat, and postal mail. The Information Specialist I proactively seeks to understand information being requested and uses project databases and resource tools to ensure consistent information is being provided.
ESSENTIAL JOB FUNCTIONS:
Answers customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client-specific instruction
Checks, processes, and responds to voicemail requests and emails requesting information on project related issues
Monitors other lines of communication, including postal mail, faxes, text chat, etc.
Actively listens to recognize opportunities to offer the correct information and when needed additional information to callers to ensure the caller and client have received the best customer service experience possible
Ability to conduct research on complex inquiries to resolve customer’s needs. When needed, provides additional follow-up with customers
Ensures all inquiries are addressed in a timely manner and are documented and tracked by entering information into online ordering system and various other internal documents
Remains current on project related and general health information via training, the Web, and other resources
Contributes to project related reports
As needed, supports other JBS contracts
MINIMUM JOB QUALIFICATIONS:
Bachelor’s degree in biology, anatomy, physiology
Minimum 1 year of experience working in health-related call center, medical customer service, or related project experience.
Experience in research using the internet and other web-based platforms
English Fluency (Written and Oral) (May vary based on assignment)
Customer service skills
Proficiency in Microsoft Office (Word and Excel). Proficiency conducting internet research
Strong oral and written communication skills, ability to think quickly and be proactive to resolve needs quickly
Ability to sit for prolonged periods at a desk or computer workstation.
Regularly uses a computer, keyboard, and mouse.
Normal or corrected vision to read documents, view computer screens, and perform tasks that require visual accuracy.
Ability to hear and understand spoken information in person and over the phone.
Minimal lifting and carrying may be required, typically light office supplies or documents.
Ability to move within the office environment to access equipment, files, and interact with colleagues.
Ability to handle occasional stress related to deadlines, workloads, or challenging tasks.
PREFERRED JOB QUALIFICATIONS:
Spanish fluency (written and oral)
Bachelor’s degree in Public Health with completed courses in biology, biochemistry, anatomy, physiology. Completed courses in journalism, English, and communication
OTHER DUTIES AS ASSIGNED:
This position description should not be construed to imply that these requirements are the exclusive standards of the position, nor will it be the sole basis for any subsequent employee evaluations. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
This position is subject to availability of funds and to any and all restrictions contained in the contract or contracts that provide funding for this position.
If you meet the minimum requirements for this position, please click on the "Apply" link posted below and complete the application. Please include a cover letter, resume, and at least three (3) professional references.
Our company is an equal opportunity/affirmative action employer. Applicants can learn more about the companys status as an equal opportunity employer by viewing the federal "EEO is the Law" poster at EEOP.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.