Junior Systems Engineer (Close Support) with Security Clearance

ATS is seeking a Systems Engineer to support end users and resolving desktop issues as part of a 24/7/365 support team. This is a great opportunity for a candidate to sharpen their engineering skills and Agile knowledge.
Primary Responsibilities
Supporting the end user and resolving desktop issues as part of a 24/7/365 support team
Imaging workstations, laptops and deploying end user systems to the local user desktop or shipping systems to offsite locations
Replacing and installing end user devices such as keyboards, additional monitors, headsets for phones, and other hardware for users when requested • Basic software troubleshooting
Monitor, resolving, and document service tickets and requests
Maintain hardware inventory
Troubleshooting problems on end user devices such as printers and local network connections
Uploading files from media to the Organization Shared drive
Perform site survey of new office locations
Basic Qualifications
Clearance: (TS/SCI with polygraph) Required
1 year of experience providing close support and / or systems engineering support
Experience monitoring, resolving, and documenting service tickets and requests
MS Office suite proficiency, to include Teams, Outlook, Word, Excel, PowerPoint, and SharePoint
Ability to provide clear, accurate, and simple explanations of technical procedures and processes to audiences of varying degrees of technical proficiency
Strong troubleshooting skills, analytical problem-solving ability, and organizational skills
Ability to work in a team environment
Preferred Qualifications: • Microsoft Administrator certifications
Certified Information Systems Security Professional (CISSP) or CompTIA Security Plus certification
Location: Reston, VA. Customer has stated this is day shift hours Physical Requirements
Prolonged periods sitting at a desk and working on a computer
Must be able to lift 10-15 pounds at times