Resp Qualifications PURPOSE
The Software Engineer Lead role is a ServiceNow Architect position and will play a key role in maturing Customer Service Products built on the ServiceNow platform.
This individual will be the technical design lead for ServiceNow code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.
Chief technical designer for ServiceNow code and architecture, responsible for overall ServiceNow code quality Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pagesactionspolicies, scheduled job, import sets and transform maps, ACLs and notifications Performs complex analysis, design, development, automated unit and integration testing, and debugging of computer software ranging from operating system architecture integration and software design to selection of computer systems, language, andor equipment.
Designs, codes, tests, develops, and documents application programs for computer systems.
Works with end-users and project stakeholders to define system scope and objectives.
Manages modifications to and maintenance of operational programs and procedures.
Leads stakeholder and product owner meetings to define software requirements and creates highly complex systems.
Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using MID-server, web services, email and other relevant technologies
Develop existing and custom applications within ServiceNow including integrations with other applications
Hands-on experience in Service CatalogService Portal modules Create and use update sets to move customizations between ServiceNow instances Experience with ServiceNow39s CICD capabilities a plus Design for and maintain a highly available and recoverable environment
Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated Work with process managers to fully understand business functionality, pain points, and areas of improvements Commit to the continuous improvement and learning of development and ServiceNowbest practices, tools and technology Proactively keep ServiceNow skills current Manage and lead the development work of vendors and consulting staff Mentor and share technical knowledge with service management team Acts as a mentor to junior engineers.
ESSENTIAL FUNCTIONS Lead a team of software engineers in the design, development, and implementation of multiple applications.
Performs and leads the detail technical design, coding, code review and testing of new applications and enhancements of existing applications.
Serves as a subject matter expert for specified systems and their subsequent applications.
Develop andor analyze interface design documentation.
Comply with hardware and software systems standards and procedures.
Deliver large systems for tens of thousands of users.
Ensures compliance to the devsecops practices and policies.
Understanding of architectural practices and design.
Identifies gaps in requirements and solves problems for the supporting staff.
Identifies sequencing of services and technologies that are integrated in later phases of the project.
Leads the evaluation of risk and opportunity impacts to existing or proposed projectsprograms and implements risk mitigation actions.
Develops ways to improve performance and increase system availability.
Provides recommendations to infuse new technology.
Compile, assess, and report data results from software testing and analysis.
Supports the Project Manager as the technical team lead on the project.
Estimates the technical costs of projects for clients and project managers.
Confers with clients to identify requirements and determine desired outcomes to formulate the design of the system or offer alternatives.
Demonstrated experience with front-end and back-end programing and integration frameworks and tools.
Assist in the estimation of development of application features.
Leads software design and development teams.
Identifies, analyzes, defines, and coordinates user, customer, and stakeholder needs and translates them into technical requirements.
Manages technical resources (hardware, software, licenses, and services).
Plans and leads transformation initiatives to new software architectures.
Extend open-source libraries and systems as necessary to meet the needs of the team.
Play a crucial role in product scoping and roadmap architecture discussions.
Continually evaluate emerging technologies to identify opportunities, trends, and best practices.
Ensure code quality, deployment standards and practices.
Mentoring junior developers.
Individual Contributor - Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff.
May lead a team of matrixed resources.
Freedom to Act Work is accomplished without considerable direction.
Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results.
Exerts significant latitude in determining objectives of assignment.
Takes calculated risks with consultation from the expert.
Problem Complexity and Problem Solving Timeframes Works on complex issues where analysis of situations or data requires in-depth evaluation of variable factors.
Constructs and may pursue alternative paths towards a solution.
Exercises judgment in selecting method, techniques and evaluation criteria for obtaining results consistent with broadly defined policies and practices.
ProblemTask resolution timeframe Inclusive of shorter timeframes, but typically six to twelve months or more to resolve.
Level of Supervision Received Establishes personal standards of performance within broad framework of policy and objectives as set by senior management.
Impact Erroneous decisions or recommendations would normally result in the inability to reach crucial organizational objectives and may have prolonged effect, as well as the expenditure of substantial resources.
Contact with Others Represents the organization as the primary contact.
Interacts with management and senior value-chain partners on matters requiring coordination across organizational lines.
Achievement of objectives requires ability to influence others both internally and potentially externally.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, andor ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Level Bachelor39s Degree Education Details Information Technology or Computer Science
Experience 8 years Software design and development, software test and evaluation, software requirements management
In Lieu of Education
In lieu of a Bachelor39s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Preferred Qualifications Knowledge, Skills and Abilities (KSAs)3+ years of experience of ServiceNow development 3+ years of experience in IT service management process design ServiceNow System Admin Certification Works closely with Architects, Product Owners, Scrum Masters, and Value Stream Managers to provide insight into delivering business value and meeting objectives., Expert Decomposes functional and technical requirements into project activities and tasks and provides conceptual design, prototype, and test cycles appropriate to a chosen technical solution., Expert Identifies technical risks and develops mitigation strategies introduces and recommends industry best practices and standards for the project., Expert Evaluates and assists in the selection and procurement of hardware and software technologies and serves as a mentor for junior developers., Expert Works with stakeholders as well as technical and analytical counterparts to define constraints and develop requirements and concept of operations documentation., Expert Knowledge of cloud technologies ( e.g. AWS, Azure), Advanced Knowledge of database technologies (e.g. cloud, SQL, Oracle, Mongo DB, PostgreSQL, etc.), Advanced Fundamental knowledge of software engineersrsquo best practices, agile methodologies, CICD pipelines, Advanced Knowledge of test-first practices including Test-Driven Development (TDD) for unit tests and Behavior-Driven Development (BDD) for automated acceptance tests
The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.
Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.
It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Hire Range Disclaimer Actual salary will be based on relevant job experience and work history.
Where To Apply
Please visit our website to apply www.carefirst.comcareers httpwww.carefirst.com
Please apply before Federal DiscPhysical Demand
The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes himher ineligible to perform work directly or indirectly on Federal health care programs.
The associate is primarily seated while performing the duties of the position.
Occasional walking or standing is required.
The hands are regularly used to write, type, key and handle or feel small controls and objects.
The associate must frequently talk and hear.
Weights up to 25 pounds are occasionally lifted.
Sponsorship in US Must be eligible to work in the U.S. without Sponsorship
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