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Technical Support Specialist

CMHWorks - Purcellville, VA

Posted 9 days ago

Work From Home

3 people have applied



Job Description

Summary:

Location:100% Remote - U.S. Time Zones

Commitment: Part-Time, Monday - Sunday, 12am - 6am EST

Position Type: Hourly/Contractor

We are seeking to augment our stellar Operations team and are looking for a Technical Support Specialist. The Technical Support specialist participates as a first line contact for client communication for request resolution and service-related issues.

Details:

Job Responsibilities:

  • Regular operations team communication to ensure continued success
  • Communicates/escalates issues to Development and Engineering Teams as necessary
  • Respond to issues and requests as assigned
  • Correlate root causes of issues into problems
  • Diagnose, resolve or escalate technical software issues
  • Determine accuracy of requirements and tests cases
  • Inform management of reoccurring issues
  • Stay current with system updates
  • Update requirements and test cases for revised software as applicable

General Responsibilities:

  • Interpersonal Skills - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully and confidentially; maintains confidentiality. Escalates issues as appropriate
  • Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; openly communicates with department leads on due dates and progress during a project
  • Teamwork - Balances team and individual responsibilities; treats people with respect; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests
  • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values. High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions; works with ethically and with integrity
  • Initiative - Seeks increased responsibilities; asks for and offers help when needed. Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work
  • Language Skills - Ability to speak effectively before groups of customers or employees of organization

Education and Experience Requirements:

  • Two-year certificate from college or technical school; orRelated experience and training in providing troubleshooting and help desk support
  • Excellent communication skills
  • English language proficiency

No agencies will be considered.



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