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Front Office Manager - Hilton McLean Tysons Corner

Hilton McLean at Tysons Corner - Mclean, VA

Posted 17 days ago

3 people have applied



Job Description

Discover modern luxury at our AAA Four Diamond hotel, just one minute away from Hilton Worldwide's Global Headquarter, in the Virginia technology corridor and minutes away from world-class shopping at Tyson's Corner Center.

The 458 room

Hilton McLean is the flagship property for innovation and technological advances with the company.

We are constantly piloting new innovation in our hotel.

Now all we need is you.

We'd love to have you become a part of our growing family and help us fill the earth with the light and warmth of hospitality.

Great Place to Work and Fortune named Hilton #1 on the 2021 Best Big Companies to Work list!

Due to a fantastic promotion, we are hiring!

We are currently seeking a Front Office Manager, with the ideal candidate will have 2 or more years of Front Office (OnQ Preferred)leadership experience in a unionized environment.

What will I be doing

Reporting to the Director of Front Office, the Front Office Manager would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

    - Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
    - Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
    - Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
    - Ensure compliance with Company standards
    - Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
    - Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
    - Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
    - Complete audit procedures, as needed
    - Recruit, interview and train team members



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