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Hyatt Regency Dulles - Herndon, VA

Posted 11 days ago

3 people have applied

Job Description


Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner.


    - Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
    - Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs.
    - Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
    - Respond immediately to customer inquiries regarding hotel features, services and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions.
    - Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
    - Listen, understand and respond immediately to guest and associate inquiries and requests for assistance.
    - Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
    - Clearly communicate the features, and services of the hotel facilities.
    - Comply with attendance rules and be available to work on a regular basis.
    - Perform any other job related duties as assigned.

About Us

Join our award-winning family at the Hyatt Regency Dulles, where taking care of our people is the foundation for our success! Our hotel was awarded the #1 Customer Service Elite score in all of Hyatt's Timeless portfolio in 2020 and achieved GBAC STAR Facility Accreditation in 2021 for cleaning and disinfecting to a higher standard. We offer a fun and supportive work environment, outstanding training and development opportunities, competitive pay and benefits, free parking, and Hyatt's discount room program. We embrace diversity in the workplace and create an inclusive environment for all of our associates. Additionally, the hotel's Fun Committee plans fun and engaging monthly activities, including an abundance of awards and recognition programs. Our newly renovated hotel is located minutes from Dulles International Airport in Herndon, Virginia, featuring 316 suite-style guest rooms and a 30,000 square foot IACC conference center. We would love to talk to you about your next career move!We value U.S. military experience and invite all qualified military candidates to apply.

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