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ServiceNow Administrator/Configuration Manager

NSS - Herndon, VA

Posted 16 days ago

3 people have applied

Job Description

ServiceNow Administrator/Configuration Manager

This is a Full Time position as a corporate employee with full benefits

Position Overview

Do you want to work the latest releases and features of ServiceNow? Do you want to help build high end custom applications within the ServiceNow platform and integrations with the latest technologies and applications? We are looking for the right fit for our ServiceNow team to do just that. This position is a key role in both our internal and external delivery of the ServiceNow and other automation platforms.


  • Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits
  • General support, administration and maintenance of ServiceNow platform and associated applications
  • Configure and maintain SLA, catalog items and their associated workflows
  • Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices
  • Monitor health, usage and overall compliance of ServiceNow and its applications
  • Develop systems integrations and process automation
  • Working closely with customers to identify requirements and transferring those requirements into user stories for the development team
  • Create and manage workflows
  • Coordinate application and platform upgrades
  • Assist in building and maintaining internal technical documentation, manuals, policies, and processes

Required Qualifications

  • Customer service orientation and strong team player
  • A minimum of 5 years of related work experience
  • A minimum of 3 year working as a ServiceNow system administrator or implementation specialist
  • Experience in multiple modules of ServiceNow, including ITSM
  • Strong experience in requirements gathering
  • Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications
  • Experience using JavaScript, XML and HTML
  • Experience creating dashboards and reports within ServiceNow
  • US Citizenship is required

Preferred Qualifications

  • ServiceNow Certified System Administrator
  • Have implemented at least 2 core ServiceNow modules
  • ITIL certification
  • Angulary JS experience
  • ServiceNow Service Portal design, implementation and development experience
  • API integration within ServiceNow

Please send a current resume and please also provide a good daytime phone number that i may reach you on.


Chris Hyland

Sr. Recruiting Consultant

[email protected]

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