Enterprise Tier 3 Systems EngineerFull time remote position with occasional travel to client in Chantilly, VA Summary
The Enterprise Tier 3 Systems Engineer is responsible for reporting remotely with our team to our Clientrsquos location, near Chantilly,
VA managing and maintaining clients network and server infrastructure, as well as provide senior escalation support to the Service Desk.
Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organizationrsquos perception with existing customers through exceptional customer service.
Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes.
This position requires assertiveness, foresight, dedication, persistence, a strong sense of ownership and the ability to deliver superior customer service.
Ticket escalations from service desk team Serve as primary lead engineer for server, network and cloud infrastructure Interface with Red Riverrsquos Program Manager and the client to manage expectation, deliverables and timelines Provide engineering escalation support to the Service Desk team and
Project Implementation teams Identify and make recommendations for security and infrastructure enhancements Manage and maintain customers infrastructure Assess and improve required systems documentation Facilitate engineering changes within the formal change management processes
Provide technical input to Reason for Outage reports, when necessary Implementation, administration and troubleshooting of Windows operating systems Maintaining standards, standard operating procedures (SOPs) and documentation on an ongoing basis Maintain a firm understanding of the Clientrsquos IT infrastructure Assist with planning, prioritization and execution of approved operational initiatives Assist in identifying recurring problems, escalation to engineering, if needed, and resolution Duties as assigned Additional Minimum 10 years of onsite, client facing IT engineering support experience Azure Intune O365 with SSO and Defender ATP
CASB DLP Conditional Based Access
Blackpoint AlertLogic Vmware vCenter 6.5 or greater Backup and Disaster Recovery ndash Veeam preferred CiscoMeraki Active Directory DNS
NIST 800-171, HIPPA AutoTask, Kaseya, LogicMonitor, ServiceNow,
Cisco Umbrella Strong prioritization, problem solving, diagnosis and troubleshooting skills
Exceptional verbal and written communication skills with confidence in front of Clients Self-starter, organized and detail oriente