The Assistant Service Manager partners with the Service Manager to lead the maintenance team at an apartment community. They lead by example by performing all the duties normally performed by a Service Technician including being on call.
These are typical duties that the Assistant Service Manager must be prepared to assume:
Supervises all maintenance and custodial staff and contract employees
Prioritizes service requests
Establishes daily work schedules for maintenance staff
Follows up on work assignments for efficient, thorough completion
Maintains record of types and frequency of service requests received
Establishes emergency maintenance on-ca11 schedule, and posts and distributes emergency telephone numbers
Prepares inventory of equipment, tools, and supplies
Purchases supplies, equipment, and services within budgeted guidelines
Performs regular inspections of the property
Notifies Property and Service Manager of maintenance problems and recommends solutions
Assists in preparation of all maintenance related records
Meets with Property and Service Manager daily to report on status of all scheduled work
Oversees move-in and move-out procedures
Makes recommendations for contract services and supervises contract maintenance workers
Trains new maintenance staff workers
Establishes preventative maintenance schedule
Maintains updated preventive maintenance information/smoke detector log/preventive maintenance log (i.e., location of extra parts for appliances, equipment serial numbers and service telephone numbers)
Knows current condition of all vacant apartments
Holds regular instruction classes for maintenance staff
Keeps maintenance shop clean, orderly, and safe (according to the established OSHA standards)
Provides role model for maintenance staff by following all company procedures and presenting an appearance appropriate for the image of the property
Ensures all locks are re-keyed after a resident move out
Maintains MSDS book(s)
Maintains warranty paperwork for appliances, etc
Performs 60-day inspection of apartments that have given notice to vacate
Ensures all make-readies are complete within a reasonable time frame to reduce vacancy loss
Ensures all service requests are completed within 24 hours
Ensures all emergency service requests are completed immediately
Requires all staff to be trained in OSHA guidelines
Reports all rules and regulations violations to the Community Manager
Assists in the development of the Property Emergency Response Plan to include locating all utility disconnects and valves, etc.
Obtains thorough knowledge of power, water and gas turnoffs, clean-out traps, fire extinguishers and fire hydrants
Assists in all aspects of the property's maintenance, including grounds, custodial, preventive, corrective, deferred and emergency maintenance
Maintains exterior and public lighting
Clears gutters and downspouts
Repairs structural wear and damage to buildings
Ensures that parking areas, sidewalks, alleyways, hallways, and common areas are kept clean.
Prepares vacant apartments
Paints as needed
Services appliances, equipment, plumbing, electrical systems, etc
Maintains all HVAC equipment
Clear snow and ice using hand and power tools
Performs limited extermination in accordance with appropriate laws
Perform landscaping tasks such as planting flowers, trimming and cutting trees.
May have to be on-call after hours
High school diploma or general education degree (GED).
At least 2 years of experience working residential maintenance at an apartment community, hotel, resort, or similar environment.
CFC Certification (type II or universal) is required.
Previous supervisory experience is preferred.
Training and proficiency in electrical and plumbing.
For properties with a central plant, the Service Manager should have successfully completed an approved course on boiler maintenance and chiller maintenance.
For properties with individual HVAC units, the Service Manager should have successfully completed an approved course appropriate to that type of equipment.
Proficiency with MS Office; particularly Outlook, Excel, Word and Internet Explorer.
Must live within 30 minutes of property in order to pull call in a timely manner.
Respect, honesty, and integrity
Calm under pressure
Passion for service
Strong work ethic
Commitment to teamwork
Adept at listening to others
Dependability and adaptability
JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.
External Company Name: JBG Properties, Inc.
External Company URL: http://www.jbg.com/#home
Street: 5700 Fishers Lane