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Maintenance Assistant Service Manager at Alaire & Terano

The JBG Companies Corporate Office - Rockville, MD

Posted 13 days ago

3 people have applied

The Assistant Service Manager partners with the Service Manager to lead the maintenance team at an apartment community. They lead by example by performing all the duties normally performed by a Service Technician including being on call.

These are typical duties that the Assistant Service Manager must be prepared to assume:

Supervises all maintenance and custodial staff and contract employees

Prioritizes service requests

Establishes daily work schedules for maintenance staff

Follows up on work assignments for efficient, thorough completion

Maintains record of types and frequency of service requests received

Establishes emergency maintenance on-ca11 schedule, and posts and distributes emergency telephone numbers

Prepares inventory of equipment, tools, and supplies

Purchases supplies, equipment, and services within budgeted guidelines

Performs regular inspections of the property

Notifies Property and Service Manager of maintenance problems and recommends solutions

Assists in preparation of all maintenance related records

Meets with Property and Service Manager daily to report on status of all scheduled work

Oversees move-in and move-out procedures

Makes recommendations for contract services and supervises contract maintenance workers

Trains new maintenance staff workers

Establishes preventative maintenance schedule

Maintains updated preventive maintenance information/smoke detector log/preventive maintenance log (i.e., location of extra parts for appliances, equipment serial numbers and service telephone numbers)

Knows current condition of all vacant apartments

Holds regular instruction classes for maintenance staff

Keeps maintenance shop clean, orderly, and safe (according to the established OSHA standards)

Provides role model for maintenance staff by following all company procedures and presenting an appearance appropriate for the image of the property

Ensures all locks are re-keyed after a resident move out

Maintains MSDS book(s)

Maintains warranty paperwork for appliances, etc

Performs 60-day inspection of apartments that have given notice to vacate

Ensures all make-readies are complete within a reasonable time frame to reduce vacancy loss

Ensures all service requests are completed within 24 hours

Ensures all emergency service requests are completed immediately

Requires all staff to be trained in OSHA guidelines

Reports all rules and regulations violations to the Community Manager

Assists in the development of the Property Emergency Response Plan to include locating all utility disconnects and valves, etc.

Obtains thorough knowledge of power, water and gas turnoffs, clean-out traps, fire extinguishers and fire hydrants

Assists in all aspects of the property's maintenance, including grounds, custodial, preventive, corrective, deferred and emergency maintenance

Maintains exterior and public lighting

Clears gutters and downspouts

Repairs structural wear and damage to buildings

Ensures that parking areas, sidewalks, alleyways, hallways, and common areas are kept clean.

Prepares vacant apartments

Paints as needed

Services appliances, equipment, plumbing, electrical systems, etc

Re-keys locks

Maintains all HVAC equipment

Clear snow and ice using hand and power tools

Performs limited extermination in accordance with appropriate laws

Perform landscaping tasks such as planting flowers, trimming and cutting trees.

May have to be on-call after hours

  • High school diploma or general education degree (GED).

  • At least 2 years of experience working residential maintenance at an apartment community, hotel, resort, or similar environment.

  • CFC Certification (type II or universal) is required.

  • Previous supervisory experience is preferred.

  • Training and proficiency in electrical and plumbing.

  • For properties with a central plant, the Service Manager should have successfully completed an approved course on boiler maintenance and chiller maintenance.

  • For properties with individual HVAC units, the Service Manager should have successfully completed an approved course appropriate to that type of equipment.

  • Proficiency with MS Office; particularly Outlook, Excel, Word and Internet Explorer.

  • Must live within 30 minutes of property in order to pull call in a timely manner.

Personal Competencies

Respect, honesty, and integrity

Professional presentation

Calm under pressure

Passion for service

Strong work ethic

Commitment to teamwork

Adept at listening to others

Dependability and adaptability

JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.

ID: 2021-4226

External Company Name: JBG Properties, Inc.

External Company URL:

Street: 5700 Fishers Lane

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