Interview Questions
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When hiring a Server, it's important to remember that although it is an entry level role into the restaurant / culinary industry, they are the face of your business, greeting and seating your customers, taking their orders, handling payments as well as dealing with any queries or complaints. So although a Server position is often considered the first rung on the ladder, you need to ensure you are hiring the most suitable person for the role.
The skills and personality traits that enable a Server to thrive in this role include being reliable, enthusiastic, can cope well under pressure, are able to work weekends, public holidays and other unsociable hours, enjoy dealing with members of the public and can tactfully deal with any complaints.
Please tell me about any previous experience you have had in a customer facing role.
What do you enjoy about working in the hospitality industry?
Are you confident in memorising information such as ‘the special menu’, listing ingredients which may contain allergens and taking food orders?
If you knew you were going to be late for your shift, what would your next steps be?
How would you deal with a disruptive coworker who was negatively affecting the morale of other staff?
How would you deal with a customer who is complaining about the length of time it has taken for their food to arrive at their table?
Do you work well under pressure?
Can you tell me about a time where you have received excellent service in a restaurant?
Are you willing to work unsociable hours, including evenings, weekends and public holidays?
What do you think is the most important aspect of a customer's dining experience?